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All life related products

Tel: (852) 2802 2812

Operating Hours:
Monday - Friday: 09:00 - 17:30 | Saturday: 09:00 - 13:00 | We are closed on Sunday and Public Holidays

-Travel Insurance

-Home Insurance

-Domestic Helper Insurance

-Motor Insurance

Tel: (852) 2523 3061

Operating Hours:
Monday - Friday: 09:00 - 17:30 | We are closed on Saturday, Sunday and Public Holidays

Employee Benefits
- Your employer-sponsored health plan

Tel: (852) 2519 1166
Operating Hours: 24 hours

FirstCare

Tel: (852) 2867 8678
Operating Hours: 24 hours

PortaProtection

Tel: (852) 2523 3061
Operating Hours: 08:00-20:00 | We are closed on Saturday, Sunday and Public Holidays

Smart Medical or Other Individual Health Insurance

Tel: (852) 2523 3061
Operating Hours: 08:00-20:00 | We are closed on Saturday, Sunday and Public Holidays

Principal MPF/ORSO Schemes

Click here for MPF/ORSO related enquiry.

Tel: (852) 2894 4758

Operating Hours:
Monday - Friday: 09:00 - 17:30 | Saturday: 09:00 - 13:00 | We are closed on Sunday and Public Holidays

We are committed to providing excellent customer experience to you. While we make every effort to deliver the best possible services, we understand we may not always meet your expectation. If you are unhappy with our products or services, we would like to hear from you.

We value your feedback which will help us serve you better. We assure you that we will handle every complaint fairly and promptly.

Email: feedback@axa.com.hk

Mail: AXAGI – CCGM, PO Box 94, General Post Office, Hong Kong

Tel: Please call the respective product’s customer hotline


If our handling of your complaint is not to your satisfaction, you may refer your complaint to the following parties:


Insurance Authority

Email: complaints@ia.org.hk

The Insurance Complaints Bureau

Email: icb.enquiry@icb.org.hk

Voluntary Health Insurance Scheme Office

Email: vhis_enquiry@fhb.gov.hk

Ask Emma